We are committed to providing excellent care that is focused on you.
Our office is normally open Monday - Wednesday, from 9:00 am to 4:00 pm.
After hours, we recommend going to urgent care or the emergency room for any urgent needs that arise. If not urgent, please leave a message so we can address your needs the following business day. In the event of a life-threatening emergency, call 911 or go to the nearest emergency room. When emergencies occur after-hours, it is recommended you go to Providence Medford Medical Center ER.
Our phones turn on at 9am, and we ask that patients try to call between 9:00 am and 3:00 pm. Calls are returned as promptly as possible, but as a small clinic with limited staff, you may not hear back until after patient hours. We do our best to address calls in both order of medical urgency and time the call was placed. If we are unable to answer the phone during normal business hours, please leave a message so we can get back to you. It is very helpful when leaving a message to be as specific as possible so we can better respond to your needs. Patients normally can expect a return call the same day unless the call is made after 4:00 pm. Calls made after this time will be addressed the next business day, unless emergent.
Prescription refills are handled during regular office hours. We ask that all refills, even those for expired prescriptions, are requested from the patient's pharmacy directly. We refill medications Monday through Wednesday. Please review prescription needs and request refills in a timely manner to keep from running out of medication. We ask for 48 hours turn around time to process requests.
The majority of our lab services are handled by outside labs that bill directly. We have no control over the lab prices, but we do try to be conscientious about this and choose the options with the best pricing available. We often use Providence Lab, Vista Pathology, Quest, and AIT HealthTrack. When we receive results we notify our patients by the Patient Portal. Please ensure you have signed up for your portal so you can access the results. Automated calls/texts will notify you of results pending. Patients will be contacted by phone if certain tests require further follow-up.
Medical records are strictly confidential. Permission is required prior to release of information about patient care. We must have a signed release in order to release records and ask for a 72 hour turn around time to copy and release records. We will provide a patient with a copy of their records when requested as a courtesy. Additional copies will be charged a $25 copying fee.
We know your time is valuable and we try to schedule patients with this in mind. We focus on optimizing the provider’s availability, while reducing appointment delays and wait times. With that being said, late cancellations and no shows cause significant disruption to the schedule. There are often patients who are needing to be seen, but have to schedule out due to a full schedule. By not providing at least a 24 hour notice of need to cancel/reschedule, we cannot work to get other patients in sooner. Please be courteous and help us prevent this issue by giving at least a 24 hour notice if you cannot attend your scheduled appointment. If you fail to do so, you will be charged a $25 fee, and after two "no show" appointments, you may be discharged from the clinic. Each case will be reviewed individually prior to any patients being discharged.
Thank you for choosing our office and trusting us with your care. Our goal is to provide you with individualized care that is focused on you.